Customer Service Agent (m/f)

Games Jobs - Community Management - UK & Europe

Job Title Customer Service Agent (m/f)
Job Category Customer Service
Job Description Customer Service Agent (m/f)  

Sandbox Interactive is an ambitious Game Studio located in the heart of Berlin.
Since 2012, we are developing the online game „Albion Online“, which has already established itself as the first truly cross-platform MMO for Windows, Mac, Linux, iOS and Android.
With a player-driven economy, classless character customization as well as full-loot PvP fights as further core features, Albion Online is one of the hottest and most-anticipated MMORPGs with already more than 250,000 Founders and rapidly growing.
If you love to work hands-on as well as goal-oriented, we have a dynamic team with flat hierarchies waiting for you. Take the chance to work on an exciting project with the opportunity to take over responsibility and grow personally and apply today!    


  • Assist players with payment-, technical-, and general inquiries via our ticketing system
  • Manage a team of freelance agents in different timezones to guarantee a great customer support experience 24/7
  • Answer player's questions in our forum and on Social Media
  • Work closely with our QA and Community Management to improve on support efficiency and identify and tackle current issues



  • Impeccable English skills, skills in another language Albion services (DE, RU, PT-BR, ES, PL)
  • You enjoy the contact with customers and work reliably, independently and highly customer-orientated
  • A Customer Service background
  • Passion for video games in general and MMORPGs in particular


  • Work on an ambitious cross-plattform product, the scope of which extends beyond the commonplace of game design
  • A high degree of personal ownership and the opportunity to grow personally and together with the company
  • Great company culture with a young and dynamic team of industry experts
  • Work in the heart of Europe's capital for start-ups and technology, with countless bars and oher amenities nearby
  • Attractive compensation in line with industry standards


Then send your application documents, including CV and motivation letter to

Please only use this link to apply!
Location Berlin, Germany, UK & Europe
Job Category Community Management
Date posted 30/08/2017
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Recruiter This job is advertised on behalf of Sandbox Interactive GmbH using their internal reference .
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