IT Support Technician

Games Jobs - IT / Technical Support - UK & Europe

Job Title IT Support Technician
Job Category IT Support / Manager
Job Description The position of IT Support Technician, reporting to the IT Manager, is a technical support role in the IT department.

This position involves being at the front line of desktop support and working to maintain a high level of operational efficiency across the studio. This will consist of working with users on a daily basis to prevent and solve IT issues. The IT Support Technician will work closely with the IT Support Engineer and will be expected to support them in server-related and engineering tasks from time to time.

  • Provide first line technical support to users.
  • Set up workspaces and hardware to accommodate new starts and visitors to the studio.
  • Build, diagnose and repair issues with desktop hardware.
  • Perform user and account administration in systems such as Office 365, Perforce and the Atlassian stack.
  • Maintain and populate the asset inventory, processing new hardware as received.
  • Document and maintain internal IT procedures.
  • Upgrade and replace hardware throughout the studio.
  • Maintain a high-level of operational efficiency through pragmatic application of your technical skills and knowledge.
  • Perform general housekeeping of IT equipment and areas, adhering to security and disposal policies.
  • Support the rest of the IT department in higher-level project and engineering tasks, as necessary.

  • Previous experience in a technical support role.
  • Strong interpersonal communication skills in English (both written and spoken).
  • High level of personal intuition – the ability to research and solve problems independently.
  • Ability to specify and build desktop-grade gaming machines from scratch.
  • A strong customer-service focus and mindset.
  • Knowledge of basic networking concepts and topologies.
  • Technical familiarity with Windows-based operating systems.
  • General familiarity and awareness with gaming hardware is a plus.
  • Exposure to Linux and MacOS is a plus.
Location Edinburgh, UK & Europe
Job Category IT / Technical Support
Date posted 19/12/2018
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