Community Game Experience Manager – China Region
Games Jobs - Marketing - South East
|Job Title||Community Game Experience Manager – China Region|
|Job Description||The person in this crucial role will sit within the Community team and benefit the wider studio, acting as a conduit between the Chinese fanbase and the development teams across all of our Total War projects and releases.
Your mission is to help ensure the best possible post-release experience for our Chinese players. Monitoring and reacting to sentiment changes, customer service flow and user experience across a variety of projects.
You’ll be the structured, thoughtful voice of the Chinese player community within CA, garnering valuable feedback from long-term and new players, providing insight and intel on design and product direction, and filtering and refining it into clear action points.
You’ll be a clear and confident communicator, able to mix credibly with all areas of the studio to effect positive change for our Chinese players, increasing the ultimate quality of our games in a direct and measurable way.
Understanding, witty and the right mix of idealist and realist, the CCGXM will be recognised internally and externally as the Chinese players’ rep. Championing causes and dishing out doses of reality, you’ll be a public face of the studio and deeply entrenched in our games and social media.
Day-to-day, the Community Game Experience Manager for the China Region will be primarily concerned with taking the temperature of our public communities, and feeding back to the wider Community Team, Brand Team and relevant Dev Teams on any recommended actions or reactions.
This could be something that needs to happen urgently, and you’ll be working closely with the Live Ops team to ensure anything necessary happens quickly and efficiently. On the other hand, this might call for a piece of explanatory content; a blog post or video you might make or commission yourself to help explain a gameplay detail. Or it could be a fully-fledged report on multiplayer features for the Game Director of the next major Total War release, some four years off.
Entrepreneurial and self-prioritising, you’ll be talking and meeting with all levels of seniority throughout the business, intelligently distilling the feedback from our players and getting it actioned. You’ll have the tenacity to follow-through and champion your causes, balancing your knowledge of schedules, practicalities, commercial pressures and the studio’s drive to make world-class games.
Experienced in community management, you’ll be able to respond quickly and with authority in public, helping set the tone of communication alongside your colleagues. Our strategy for defining communication about player feedback will come from you, and you’ll need to keep clued up on our marketing plans in order to effectively implement your own ideas for generating engagement and positivity across social media.
You’ll also be responsible for best utilising reports from third partners. You’ll need to be able to take reports and feedback and turn it into useful insight and collaborate on messaging and responses. You will be working closely with business partners in China on Community strategy and communications and reviewing and reporting community engagement and sentiment on a daily basis.
Knowledge, Skill and Experience
Closing Date: Thursday 25th July 2019
We offer a fully bespoke funded relocation package for you and your dependants and you’ll be supported through the process with our dedicated Relocation Specialist. We offer a fully bespoke funded relocation package for you and your dependants and you’ll be supported through the process with our dedicated Relocation Specialist.
We also have an excellent range of benefits to support your work life balance, including:
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|Salary||Based on experience|
|More||View other Creative Assembly jobs|
|Recruiter||This job is advertised on behalf of Creative Assembly using their internal reference o1AnafwS.|
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