Customer Support Representative (DE/EN, 100%)

Games Jobs - IT / Technical Support - Germany

Job Title Customer Support Representative (DE/EN, 100%)
Job Category IT Support / Manager
Job Description GIANTS Software is looking for a

Customer Support Representative (DE/EN, 100%)

to join our motivated and experienced team in Erlangen, Germany.  

The duties of this position primarily include customer support via e-mail, phone and live chat in German and English. Customer inquiries include but are not limited to: questions about one of our games, feature requests, bug reports and administrative inquiries. Each case is different, and every customer deserves a tailored solution. You will work in a small, efficient team with minimal supervision and maximum individual responsibility. Performance is assessed through satisfaction surveys, and improvement opportunities will be discussed at regular intervals.

Self-organization and efficiency are key requirements for this position. The proficient use of languages is extremely important as well, due to the fact that our customers are located globally. We are looking for someone with excellent German and English language skills. Native German speakers are preferred, but foreign applicants with a very high level of German will be considered as well.  

Qualifications Required
  • At least 2 years of customer support experience, preferably in a technology environment
  • Native-level proficiency in German is indispensable
  • Very good English skills, both written and spoken (CEFR C1 minimum)
  • Strong interest in technology, gaming in particular
  • Good problem solving & self-organization skills
  • Customer-oriented mindset
  • Excellent, proactive communication skills
  • Able to work with either a supervisor, a team and completely on your own  

Qualifications preferable
  • Additional languages are a huge plus (Spanish, French and Russian in particular)
  • Game industry experience  

What you can expect from us
  • An exciting and modern work environment in the games industry
  • A collaborative, inclusive staff open to feedback
  • Partially flexible working hours and fair compensation
  • Multiple opportunities for growth within the company
Location Erlangen, Germany
Job Category IT / Technical Support
Date posted 04/12/2017
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