Operations Administrator - London

Games Jobs - IT / Technical Support - UK & Europe

Job Title Operations Administrator - London
Job Category IT / Technical Support
Job Description Operations Administrator Reporting to the Business Support Manager Central London   The role Reporting to the Business Support Manager, the Operations Administrator will be responsible for a variety of Business Support duties for Green Man Gaming and its community, including front line customer service (email/phone/livechat), customer account administration and management via our CMS, payment investigation, product page creation and QA, technical merchandising and content management.   What you’ll be responsible for:
  • Provide class leading Customer Service to our customers using email/phone/livechat channels.
  • Investigate customer queries relating to their digital and physical orders, accounts and payments. Escalate queries, if required, to internal and external parties and follow through to resolution for the customer.
  • Contribute to internal and customer facing knowledge bases.
  • Create product pages and other digital content for the Green Man Gaming website.
  • Apply technical merchandising of the Green Man Gaming website within agreed timeframes.
  • Work on other projects as deemed necessary by the manager and the business.

  Our ideal candidate will
  • Empathise with customers: you understand their questions and quickly grasp the issues they are facing.
  • Enjoy helping people: you strive to always get the best possible resolution for the customer.
  • Be well organised and accurate: you pride yourself on your organisational skills and the accuracy in your work.
  • Be delivery focused: you understand the importance of delivering results.
  • Have a passion for problem solving: you believe that nothing can’t be solved and improved.
  • Be punctual and reliable: Green Man Gaming and their customers can count on you!
  • Be hard working: you enjoy getting stuck in and are self-directed and motivated. You can work independently and with minimal supervision.

    Our ideal candidate will have:
  • At least 1 year of experience in a Customer Service, Business Support or Operational environment.
  • Ability to understand policies and processes and use and implement them in a variety of workflows.
  • Fluency in English language (additional languages are a bonus].
  • Familiarity or even obsession with gaming.
  • Knowledge of CRM systems, digital distribution and DRM systems.
  • Experience in producing digital content and managing product pages and pricing.
  • Computer literacy.
  • Willingness to work shift patterns, including weekends, bank holidays and evenings.
  • Excellent written and verbal communication skills.
  • High energy, passion and a desire to learn new skills.
  • A can-do attitude and ability to roll up the sleeves and get the work done.

Location London, UK & Europe
Job Category IT / Technical Support
Date posted 16/02/2018
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Recruiter This job is advertised on behalf of Green Man Gaming using their internal reference NS/opsadmin.
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