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Merchandise Coordinator - ReedPop

ReedPop produces some of the biggest pop culture events in the world and the Merchandise Coordinator plays an important role in bringing those experiences to life.   

We are looking for an enthusiastic, driven, creative, customer service oriented person for an opportunity help create awesome, exclusive merchandise for passionate fans all over the world!  

As our Merchandise Coordinator, you will support the development and execution of merchandise plans for our events, as well the merchandise expansion of our own editorial brands. This role is an exciting opportunity to drive a growth area of the business, working with several internal teams and managing external agencies and vendors. 

The role includes detail-oriented work on many “behind the scenes” aspects of the merchandise development process, including: submitting and ensuring invoices are paid in a timely manner, liaising with finance on royalty reports and post-show reporting, keeping track of individual product development cycles, keeping records of all warehouse inventory and uploading new products to our e-commerce platforms.  

But it’s not all administrative work: you will have the opportunity to help with the creative process as well – working collectively with the broader Merchandise team to determine the direction of various product assortments for the entire portoflio, and to drive the sourcing and purchasing of product for your projects, throughout the development process. In the end, you'll be a key player in bringing exceptional and desirable products to market, delivering on ReedPop’s ambition to improve pre-sale, on-site sales and direct-to-customer opportunities. 

And of course, a key part of the Merchandise Coordinator’s role is to deliver world class customer service for all of our partners and customers; a true passion for toys, collectibles, clothing and swag, especially in the context of fandoms and pop culture, will come in very handy in this role!  

This Merchandise Coordinator role will be invovled creatively in all ReedPop projects to an extent, with the day-to-day focus being on servicing certain parts of our portfolio, such any of C2E2, ECCC, New York Comic Con, MagicCon, Marvel merchandise, EGX, MCM, Oxventure/Outside XBox, etc.

Responsibilities Include:  

  • Serve as the main point of contact with key ReedPop vendors for your line(s) of business, including submitting concepts, inspiration and creative ideas – developed in conjunction with the larger merchadnise team - in order to serve the creation of merchandise assortments. 

  • Oversee the logistics of shipping products into and out of convention and fulfilment centers worldwide, in a timely and cost-effective manner 

  • Manage all vendor invoices and process payments in a timely matter 

  • Provide regular sales reports with analysis on sales performances and trends, adjusting our product offering accordingly based on pre-defined KPIs. 

  • Tracking performance versus objectives for each event or site.

  • Serve as the ReedPop merchandise customer service champion and as the liase with our internal Customer Service department for all merchandise related issues.

  • Proactively work to ensure that all customer service issues related for merchandise are resolved in a timely manner, handled with a cheerful personality and that the solutions are always in the best interest of our fans.

  • Function as the main point of contact for 3rd party fulfilment center, including but not limited to placing orders and updating inventory.

  • When applicable, manage the submission process for all SKUs with licensing partners (i.e. Disney, Lucasfilm, Marvel, CBS etc.), including keeping track of the various product development phases and ensuring that products comply with all applicable safety standards.

  • Ensure that multiple ecommerce portals are always up to date and that products are represented accurately   

  • Contribute to brainstorming and ideation sessions for new product concepts and new form factors that will appeal to our fans   

  • Contribute to all licensed product initiatives, including identifying and developing relationships with licensors whose properties appeal to ReedPop fans   

  • Contribute to the strategic and creative development of all marketing materials and merchandise designs for ReedPop  

  • Domestic and possibly international travel is required. Approximately 6-8 times per year, including set-up and tear-down days on your assigned events.   

Required Skills and Experience  

  • Demonstrable merchandising, customer service, fashion, retail and/or marketing experience.  

  • Be a solution-based thinker and problem solver with an entrepreneurial spirit. 

  • Proven ability to maintain an eye for detail and quality on all projects big and small, while communicating within a team to meet deadlines. 

  • Excellent communication and interpersonal skills.

  • Highly organized, detail oriented & proactive with a strong ownership sensibility and a passion for merchandise.

  • Resourceful and willing to find creative solutions that will help you achieve your goals.

  • We want a social and empathetic person that will truly care about our audiences and live for making them happy as often as possible.

  • Be team-oriented and collaborative with the ability to manage relationships with internal and external partners.

  • Must be flexible and able to adjust within a fast-paced work environment with unpredictable deadlines and schedules. 

  • Ability to multi-task, shift priorities and focus on finding solutions. 

  • A passion and love of pop culture and fandoms of all varieties! 

Desirable Skills and Experience:   

  • Degree in a relevant field, but can also be equivalent work experience.

  • Professional level knowledge of Microsoft Excel, Word, and PowerPoint.

  • Proficient in Adobe Creative Suite: InDesign, Illustrator and Photoshop.

  • Any knowledge or previous experience within the pop culture industry would be nice, but it is not at all essential.

About ReedPop  

As a global pop culture events and media business, ReedPop has an extensive stable of respected events, editorial websites and video channels. These range from mainstream digital brands such as Eurogamer, to more specialist sites dedicated to PC, board games and pop culture. Our live events include New York Comic Con, the PAX events, EGX, MCM Comic Con, Star Wars Celebration, C2E2, and more.  

Our success has come from creating authoritative, trusted content for global audiences, whether that be via written word or video across any of our digital sites and channels, or at live events where we create amazing experiences for our fans alongside opportunities for our exhibitors and sponsors to grow their businesses.  

Working at ReedPop is a unique experience and an awesome opportunity, allowing you to fully immerse yourself in your passions while building a career that lets you work on the things you love. We are fully committed to embracing diverse talent and opinions and creating an inclusive work environment for all our people.   

Please visit to find out more.  


If you can demonstrate that you have the passion and knowledge to take on the role described above, we’d love to hear from you, even if you don't tick every requirement.  

We have a Norwalk, CT, office location where this role will preferably be based, or we may consider remote working within the US.

Please consider uploading a cover letter along with your application, as we’d love to hear more about your interests and career ambitions, in addition to the traditional summary usually found in a resume.

Merchandise Coordinator - ReedPop

Norwalk, CT
Full time

Published on 05/24/2023

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