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Mid and Senior Level Community Managers

Creative Assembly is looking for two community managers to join our team, Community Manager and Senior Community Manager, working on the Total War franchise at our studio in Horsham, West Sussex.

The successful candidates will be experienced in developing and growing AAA gaming communities from the ground up across all platforms, with particular focus on Discord and Reddit, as well as social media, YouTube, and Twitch.

Key Responsibilities

These crucial roles that will sit within the Community team and benefit the wider studio, growing and enhancing the community and acting as a conduit between the fanbase and the development teams across all our Total War projects and releases. 

On a day-to-day basis, you will:

  • Be responsible for expanding and enhancing our game community across Discord, Reddit, YouTube, Twitch, and all social media platforms
  • Be a public ambassador for our games. You will be a subject matter expert when it comes to Total War and bring that knowledge to communities of our players across multiple channels
  • Ensure the best possible experience for our players. This includes monitoring and reacting to sentiment changes and delivering content and interactions aligned with players’ needs
  • Be the voice of the player community within CA, garnering valuable feedback from long-term and new players, providing insight and intel on design and product direction, and filtering and refining it into clear action points
  • Communicate clearly and confidently to mix credibly with all areas of the studio to effect positive change for our players, increasing the ultimate quality of our games in a direct and measurable way.

The Mid-Level Community Manager will be focused on:

  • Developing specific campaign tactics and executions based on the strategy
  • Working to and reporting on community goals and objectives
  • Leading on certain campaign deliverables while supporting on others depending on experience and strengths.

The Senior Community Manager with be focused on:

  • Developing overall campaign strategy
  • Setting measurable community goals and objectives
  • Leading the project team through planning, delivery, and reporting on their activities.

Knowledge, Skill and Experience

Essential

  • Experience running Discord and Reddit channels
  • Experience engaging, growing and maintaining communities across YouTube, Twitch, Twitter, Facebook, and Instagram
  • Deep knowledge and understanding of the key platforms and social video formats
  • Excellent communication skills, both written and verbal
  • Up to date on the latest social media platform trends

Desirable

  • Experience creating content for a video games audience and community
  • Experience working with social media influencers
  • Experience running a YouTube or Twitch channel
  • Comfortable in front of camera
  • A passion for Total War
  • Experience partnering with external agencies

Creative Assembly is about the right people making the best games. We are united through our values; Quality, Focus, Teamwork, Respect and Trust.

We house many talented people, from trainees to industry veterans who constantly challenge us and make sure we are striving for the best within our games and our studio life.

Winner of multiple Best Place to Work Awards, we have studio sites in Horsham UK and Sofia Bulgaria, including a number of bespoke state-of-the-art audio suites and a dedicated motion capture site.

Currently we are working fully remotely, and we continue to assess the COVID-19 situation with the safety of our staff our number one priority. We are still actively recruiting and onboarding new staff each week. Our expert IT and HR teams will set you up with everything you need to join remotely whether you will need to relocate to the UK (or within the UK) now, or at a later date.  

We offer many benefits to support you and your family including:

  • Bespoke relocation package for you and your dependents, with support throughout the process from our dedicated Relocation Specialists
  • Enhanced maternity and paternity leave, private medical and dental insurance, life insurance, permanent health insurance, critical illness cover and free health care screening
  • Generous holiday allowance plus full studio closure over the Christmas and New Year period, and all UK Bank holidays
  • Annual discretionary studio bonus
  • Join our award-winning education and social responsibility programme; the Legacy Project, as an industry ambassador to mentor and educate others
  • Defined career development pathways and personalised training support including; SEGA Dev Day, internal masterclasses, prestigious creative workshops, on-site training with renowned specialists and global conference attendance
  • Opportunity to join our Diversity and Inclusion Network – an employee-led group
  • Season ticket travel loans and cycle to work scheme with free bike servicing and discounted car valet service on site
  • Free games and merchandise plus access to our extensive games library
  • Free breakfast every day - toast, bagels, pancakes, cereals, yoghurts, fresh fruit, smoothies, juices, milkshakes and more in our fully stocked kitchen*
  • Wellbeing support with an employee assistance programme and onsite confidential sessions
  • In-studio heavily subsidised massage therapy*
  • Discounts for home technology, travel insurance, corporate gym membership, cinema tickets, holidays, trips out and Ikea vouchers, and many local businesses including estate agents
  • Studio parties for you and your family; such as our Summer Festival, Christmas Party plus a separate Children’s Christmas Party. We also have Cinema days and wrap parties for game releases*
  • Studio community activities such as free Japanese lessons, life drawing, creative writing, Pilates, Walking Challenges, Couch to 5k, basketball, game and movie evenings, board game club, 5-a-side football, CA Choir, Sword fighting (yes, sword fighting) and loads more*

*some of the above in-studio benefits are on hold while we work remotely during COVID-19. 

Our studio sites have disabled access. We are an equal opportunities employer and encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, marriage or civil partnership, pregnancy or maternity, religion or belief.   

Mid and Senior Level Community Managers

Horsham, UK
Full time

Published on 09/08/2021

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