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Storefront Operations Manager

Company Overview:
A leader in creating deep and engaging experiences on PC and mobile, Jagex was founded in 2001 and is today one of the UK’s biggest and most respected video game developers and publishers.
Famed for its flagship MMOs RuneScape and Old School RuneScape, Jagex has welcomed more than 260million player accounts to its world and created a $1bn lifetime franchise revenue. Today the RuneScape franchise exists beyond running games in live operations; our titles are living games that connect and inspire millions of players, with content and experiences both inside and outside of inexhaustible game worlds.
Both RuneScape and Old School RuneScape, on PC and mobile, offer ever-evolving, highly-active worlds and our community-focussed development ethos empowers players to have a real say in how each game is shaped.
Jagex is expanding and extending its portfolio with fresh franchise titles, new IP and, in 2018 launched Jagex Partners, delivering third-party publishing and operational services exclusively for the living games of the future.
Jagex employs more than 400 people at its Cambridge headquarters and is on the hunt for talented people to work across the business to help the company to achieve yet another year of record growth and player satisfaction.
Job Purpose:
The Storefront Operations Manager is responsible for the day-to-day ownership and maintenance of lifecycle, platform and storefront processes. They will support the Platform Partnerships Lead in the implementation and maintenance of all lifecycle processes and will be the key link between internal teams in co-ordinating storefront operations & support.Key Duties Include:

  • Oversee day-to-day running of storefronts and lifecycle for both RuneScape/Old School RuneScape and Jagex Partner titles
  • Maintain the storefront trackers and align key stakeholders on capturing the content and event roadmaps
  • Liaise with marketing on upcoming activity and ensure storefront feature and marketing activities are aligned and supported
  • Help identify feature and support opportunities with storefront partners
  • Collate competitor data sets from external databases and populate new title forecast templates with data once it's been reviewed and vetted
  • Work with key stakeholders to facilitate self-serve feature on mobile and PC platforms. This will include Live-Ops cards, Product Page Optimisation, Custom Product Pages and A/B testing
  • Work with marketing, creative services and release/submissions to facilitate asset tracking and delivery for feature, promotion and new content
  • 3rd party retail code and POSA card stock ordering/management
  • Ensure product setup is carried out on all 3rd party storefronts for new titles, including assets, metadata, pricing, keys and page approval
  • Manage 3rd party retail key ordering and POSA card stock
  • Uploading of revenue reports from storefronts where required
  • Support in ad-hoc projects from time-to-time

Essential Skills:

  • Proven experience in Account Management / Project Management / Operations, preferably within the Entertainment / Videogames industry
  • Proven experience working cross-functionally with multiple stakeholders and teams
  • Preferred direct experience working with console and / or mobile partners on game launches and relationship management  
  • Self-starter, confident managing own workload and operating autonomously 
  • Strong oral and written communication skills
  • Intermediate/advanced Excel and PowerPoint skills

Company Benefits:
- Flexible Working- Bonus Scheme- Private Health Care - Gym Membership- Monthly Energy Allowance- Generous Pension Contributions- Life Insurance- Free Cycle Repair- Income Protection- Dental Plan- Free Fruit and Drinks- Subsidised Canteen
Feel like you fit this role, but don’t meet all the requirements? We strive for fresh perspectives, so as long as you can demonstrate how your attitude and other abilities might make up for any gaps we would welcome your application! Jagex are an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, marriage or civil partnership, pregnancy or maternity, religion or belief.

Storefront Operations Manager

Cambridge, UK
Full time

Published on 09/20/2022

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