IT Support Technician

Games Jobs - IT / Technical Support - India

Job Title IT Support Technician
Job Category IT / Technical Support
Job Description Kwalee is a leading independent mobile game developer and publisher based in Leamington Spa – the UK’s biggest gaming hub outside Greater London and a great place to live – along with growing teams in Bangalore and Beijing.

Now the largest hypercasual games publisher in the UK, Kwalee is a company known globally thanks to half a billion downloads for hit mobile games including Draw it, Bake it, Shootout 3D, Rocket Sky and many more. These successes have driven rapid growth in recent years and with exciting new projects in the works for Nintendo Switch and PC alongside the studio's hypercasual specialism, Kwalee shows no signs of slowing down!

Founded in 2011 by David Darling CBE, a key architect of the UK games industry who previously co-founded and led Codemasters for many years, our team also includes legends such as Andrew Graham (creator of Micro Machines series) and Jason Falcus (programmer of classics including NBA Jam) alongside a growing and diverse team of mobile gaming experts. Everyone contributes creatively to Kwalee’s success, with all employees eligible to pitch their own game ideas on Creative Wednesdays. Could your idea be the next global hit?

As an IT Support Technician you will make sure the office computers and network are running smoothly, you'll adapt to changing technology and support a fast growing company.

What you tell your friends you do

I manage a very complicated network and maintain top of the line computers so that we can make tons of games each year.

 What you will really be doing


  • Install and configure computer hardware, operating systems and software applications

  • Monitor and maintain computer systems and networks

  • Troubleshoot system and network problems, diagnosing and solving hardware or software faults

  • Create clear and concise procedural documentation and reports

  • Support the roll-out of new applications

  • Set up new users' accounts and profiles 

  • Test and evaluate new technology


How you will be doing this


  • You’ll be part of an agile, multidisciplinary and creative team and work closely with them to understand the specialist roles that are required and our company culture

  • You'll think creatively and be motivated by challenges and constantly striving for the best.

  • You’ll work with cutting edge technology, if you need software or hardware to get the job done efficiently, you can get it


Team

Our talented team is our signature. We have a highly creative atmosphere with around 100 staff where you’ll have the opportunity to contribute daily to important decisions. You’ll work within an extremely experienced, passionate and diverse team, including David Darling and the creator of the Micro Machines video games.

Skills and requirements


  • Mac and network experience

  • Minimum 3 years related IT experience

  • Some hardware experience (able to swap out disks, RAM, etc)


Desirable


  • Windows experience

  • Linux/Un*x experience

  • Firewall, routing experience

  • More advanced hardware experience, (RAID systems, UPS, Rack servers, etc)


We offer


  • We want everyone involved in our games to share our success, that’s why we have a generous team profit sharing scheme from day 1 of employment

  • In addition to a competitive salary we also offer private medical cover and life assurance

  • Creative Wednesdays! (Complete freedom to design and make your own games every Wednesday)

  • 20 days of paid holidays plus bank holidays

  • Great work-life balance with flexible working hours

  • Quarterly team building days - work hard, play hard!

  • Monthly employee awards

  • Free snacks, fruit and drinks


Our philosophy

We firmly believe in creativity and innovation and that a fundamental requirement for a successful and happy company is having the right mix of individuals. With the right people in the right environment anything and everything is possible.
Salary Based on experience
Location India
Job Category IT / Technical Support
Date posted 30/03/2021
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Recruiter This job is advertised on behalf of Kwalee using their internal reference oYy4efwy.
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