Customer Support Representative

Games Jobs - Community Management - UK & Europe

Job Title Customer Support Representative
Job Category Customer Service
Job Description The Customer Support function is the frontline of Playdemic’s communication with its players, and as such is a vital role in the success of the business. As a Customer Support Representative, you will be responsible for responding to, and managing incoming customer queries in an efficient and effective way. You will be required to rapidly prioritise serious issues and diplomatically handle trivial matters, whilst at all times relaying and reporting information to the rest of the business, to ensure that the company is always informed of the customer experience. 

We are looking for individuals who love to play video games - ideally on mobile platforms - and believe in high quality customer support. You must have a keen eye for detail, great work ethics, excellent verbal/written communication skills and the ability to work in a fast-paced, team-oriented environment.

We are also keen to ensure that our games are fully translated into the major worldwide languages and as such English-speaking candidates whose native language is one of our major markets would be well suited to this role.

Core Skills & Experience
  • Avid gamer
  • Excellent verbal and written communication skills
  • Ability to empathise with the needs of game players
  • Strong desire to work in the interactive gaming industry
  • Dependable and punctual

Desirable Attributes
  • Experience of similar customer support function
  • Interest in Mobile Games
  • Fluency in French, German, Spanish, Italian, Portuguese, Japanese, Korean, Chinese, Japanese, Thai, Turkish or Russian is an advantage

About Playdemic  

Founded in 2010 by leading Games Industry entrepreneurs, Playdemic is a developer and publisher of mobile games, focused on creating premium free-to-play game services for iOS, Android and Facebook platforms. We are a highly ambitious company committed to making chart-topping products. Our culture and values place great emphasis upon open communication, autonomy and empowerment and we offer a structured career track at all levels. We believe in encouraging people to be the best they can be and giving them the tools to achieve their goals.

Our biggest hit to date, Golf Clash is now one of the most successful Mobile Games in the world. This exciting, multiplayer golf game has been number one in charts on both Apple and Google and is a top grossing title in the U.S. and internationally.

Our other titles, such as Village Life, have been downloaded over 80 million times and have been featured numerous times on the App Store and the Google Play store.

In late 2016, Playdemic was acquired by Warner Bros and as such we have embarked on the next exciting chapter of journey working with WB brands such as LEGO Star Wars, DC Comics and Harry Potter. We’re looking forward to lovingly crafting the next generation of mobile games and we’re looking for passionate, dedicated individuals to join us.

We offer successful candidates a competitive salary and a comprehensive benefits package.  Our work environment is inclusive, relaxed and friendly – one of the best things about working here is our fantastic people!  We aim to support work-life balance, and some of the benefits we’re most proud of include: flexitime and other family-friendly benefits; discretionary bonus scheme; company pension scheme and life assurance.  We also offer perks such as regular health and wellbeing activities (including on-site exercise classes), discounts on a wide range of company and partner products, free online training courses, complimentary fruit and a wide selection of drinks, social events and much more!
Salary Competitive
Location Wilmslow, UK & Europe
Job Category Community Management
Date posted 07/03/2018
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