Compliance QA Technician

SEGA Studio Operations Sofia is dedicated to serving SEGA’s Development teams in providing quality, timely, and effective QA services. The Centre is based in Business Park Sofia, nearby Mladost 4 district.

Our team is constantly growing and evolving. That is why we are providing an opportunity for everyone of our colleagues, that wishes to further their knowledge and skills while taking on challenging new tasks.

Position Overview

SEGA Sofia’s Studio Operations team is looking for a bright and motivated individual to join our team as a Compliance QA Technician. These positions are an excellent opportunity for people wanting to start a career in an industry that is fast-paced, dynamic and above all fun!
The person in this position provides specialized support to the Development studios for console releases and functional and non-functional testing within Studio operations. The primary focus is to ensure all console titles adhere to the requirements of the respective platform holders (Sony, Microsoft, and Nintendo; also known as First parties). Compliance Technicians will go beyond test scripts and use their extensive testing experience to identify and report compliance issues within the games. This work is essential for the smooth submissions and releases of all console titles in SEGA Europe and beyond!

Please note that we are unable to offer visa assistance, and all applicants must have full eligibility to work in Bulgaria to be considered for this opportunity.
We employ a hybrid working model with at least 3 days in office, predefined according to the project needs. 

Key Responsibilities 

• Maintain good working knowledge of the latest First party requirements documentation and ensure that the application in test is of the highest standard and minimum risk of Certification failure;
• Develop an in-depth understanding of the Technical requirements and apply them effectively to any title;
• Have a thorough technical understanding of respective platforms, test tools, and requirements to provide technical and testing support for the platform both within Compliance and other disciplines within Studio operations.
  
• Assist in the making and verification of submission documentation for Optional and Official certifications.
• Enter professional, precise, accurate, and complete bug descriptions using the correct naming conventions.
  
• Follow test scripts thoroughly and consistently, ensuring that applicable First party and internal test cases are completed exhaustively.
  
• Creat test cycles carefully to ensure bugs have not been regressed at critical project stages, escalating concerns when they’re identified.
  
• Use testing experience and out-of-the-box thinking to go beyond test scripts, increase testing effectiveness, and find high-risk edge-case scenarios and problems.
  
• Concisely and effectively communicate essential project issues and test results to all key stakeholders within SEGA (weekly/daily reports) as well as First Party groups and external parties where necessary.
  
• Effectively and efficiently identify the severity and risk of project issues in a timely manner.
  
• Apply new Compliance processes and procedures according to updated First Party requirements.
  
• Perform game manual checks and English text reviews for Compliance issues (e.g., Naming conventions) and assist Localisation QA to ensure the title adheres to the latest terminology in all supported languages.
  
• Identify the need for test case adjustment to increase coverage and apply the adjustments accordingly to improve testing effectiveness.
• Carry out duties professionally, act diligently to maintain the security of equipment and code at all times and follow the team’s goals and processes accurately.
  
• Actively work with colleagues as appropriate, be supportive and helpful, and promote a robust team environment.
• Think proactively, anticipating problems and taking affirmative steps to resolve them if they occur.
• Participate in internal playtests, functionality projects and help test various SEGA products when appropriate.

Knowledge, Skill and Experience 
Essential 

• Experience with a variety of video game consoles.
• Knowledge of the video gaming industry and experience with a wide range of video games.
• Ability to work unsupervised, think proactively, and identify tasks that can be carried out and completed on own initiative.
• Adaptability and willingness to improve processes and strive for personal growth.
• Passion for the latest tech - platforms, hardware, and peripherals.
• Clear and concise communicator both written and verbally.
  
• High standard of work and willingness to meet and exceed expectations.
  
• Ability to maintain an adaptable approach to testing.
  
• Ability to maintain focus and commitment.
  
• Enthusiasm for the role and the company.
  

 Desirable 

• Experienced console gamer with the ability to pinpoint problematic title behaviours rapidly.
• Technical proficiency in networks, CLI, web development, or programming is a bonus.
• Proactively help and assist colleagues and maintain a "can-do" attitude when under pressure.

About Creative Assembly
Creative Assembly crafts deep and detailed games that last, entertaining millions of players across the globe for decades. 
We are all game makers and we care deeply about the experiences we create. We empower our teams to make significant contributions to our games, supported by skills development and growth opportunities.

We are located in Horsham, UK in Newcastle, UK and Sofia, Bulgaria.

We offer many benefits to support you and your family including:

• Additional medical and dental health insurance for you, your partner and kids, life insurance, and free health care screening
• Additional holiday allowance plus full studio closure over the Christmas and New Year period, as all Bulgarian Bank holidays
• Annual discretionary studio bonus
• Defined career development pathways and personalised training support including; SEGA Dev Day, internal masterclasses, prestigious creative workshops, on-site training with renowned specialists and global conference attendance
• Wellbeing support with an employee assistance programme
• Free games and merchandise plus access to our extensive games library
• Free breakfast every day - toast, cereals, yoghurts, fresh fruit, soft drinks and more in our fully stocked kitchen
• Office massages
• Studio parties for you and your family; such as our Summer and Christmas parties, Children’s day party, wrap parties for game releases

Our studio sites have disabled access. 

We are an equal opportunities employer and encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, marriage or civil partnership, pregnancy or maternity, religion or belief.  

Note to Recruitment Agencies: SEGA Europe Limited and our studios do not accept unsolicited candidate introductions from unauthorised third parties. For the avoidance of doubt, SEGA Europe is not liable for any fees, compensation or any other costs associated with the introduction of a candidate or recruitment services unless and until an agreement has been duly executed. Further details can be found here.