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Live Ops Manager

Kwalee is one of the world’s leading multiplatform game publishers and developers, with well over 750 million downloads worldwide for mobile hits such as Draw It, Teacher Simulator, Let’s Be Cops 3D, Airport Security and Makeover Studio 3D. Alongside this, we also have a growing PC and Console team of incredible pedigree that is on the hunt for great new titles to join TENS!, Eternal Hope, Die by the Blade and Scathe. 

We have a team of talented people collaborating daily between our studios in Leamington Spa, Bangalore and Beijing, or on a remote basis from Turkey, Brazil, the Philippines and many more places, and we’ve recently acquired our first external studio, TicTales which is based in France. We have a truly global team making games for a global audience. And it’s paying off: Kwalee has been recognised with the Best Large Studio and Best Leadership awards from TIGA (The Independent Game Developers’ Association) and our games have been downloaded in every country on earth!

Founded in 2011 by David Darling CBE, a key architect of the UK games industry who previously co-founded and led Codemasters for many years, our team also includes legends such as Andrew Graham (creator of Micro Machines series) and Jason Falcus (programmer of classics including NBA Jam) alongside a growing and diverse team of global gaming experts. Everyone contributes creatively to Kwalee’s success, with all employees eligible to pitch their own game ideas on Creative Wednesdays, and we’re proud to have built our success on this inclusive principle. Could your idea be the next global hit?

What’s the job?

As a Live Ops Manager you will be charged with planning, running and measuring the impact of a suite of in-game promotional events to drive changes in the player behaviours to affect retention, monetization and other important product success criteria.

What you tell your friends you do

“I am the one pulling levels and turning dials behind the scenes to make sure everything in our live games delights our players”

What you will really be doing

  • Working closely with the Product Manager to create a plan for a range of live operations events that will run within a title and supply a forecast on what they will do to the games performance.

  • Collaborate with design, art and programming in the creation of new live event types to be added to the game.

  • Produce reports with the help of the analytics dept that will highlight how successful the events have been.

How you will be doing this

  • You’ll be part of an agile, multidisciplinary and creative team and work closely with them to ensure the best results.

  • You'll think creatively and be motivated by challenges and constantly striving for the best.

  • You’ll work with cutting edge technology, if you need software or hardware to get the job done efficiently, you can get it.

Team

Our talented team is our signature. We have a highly creative atmosphere with more than 150 staff where you’ll have the opportunity to contribute daily to important decisions. You’ll work within an extremely experienced, passionate and diverse team, including David Darling and the creator of the Micro Machines video games.

Skills and requirements

  • A minimum of 18 month experience in a live operations team on a live Casual or Midcore game

  • Data driven and analytical with the ability to formulate a hypothesis and a plan to measure it

  • Playing the competition game constantly and being the main source if real world information on their product offering in live games

  • Strong written and verbal communication skills.

  • Ability to work creatively in a demanding team environment.

  • Absolute passion for playing and making video games, especially mobile games.

  • Strong creative ideas and imagination, able to entertain players with challenges, humour, surprises and fun.

  • Positive attitude, self driven and able to work alone or as part of a team.

Desirable

  • Experience in typography or font design

  • Coding / prototyping skills.

  • Skills in animation, motion design and/or special effects

  • Experience of mobile game live ops, A/B testing and telemetry.

We offer

  • We want everyone involved in our games to share our success, that’s why we have a generous team profit sharing scheme from day 1 of employment

  • Creative Wednesdays! (Design and make your own games every Wednesday)

  • Great work-life balance with flexible working hours

  • Quarterly team building days - work hard, play hard!

  • Monthly employee awards

Our philosophy

We firmly believe in creativity and innovation and that a fundamental requirement for a successful and happy company is having the right mix of individuals. With the right people in the right environment anything and everything is possible.

Kwalee makes games to bring people, their stories, and their interests together. As an employer, we’re dedicated to making sure that everyone can thrive within our team by welcoming and supporting people of all ages, races, colours, beliefs, sexual orientations, genders and circumstances. With the inclusion of diverse voices in our teams, we bring plenty to the table that’s fresh, fun and exciting; it makes for a better environment and helps us to create better games for everyone! This is how we move forward as a company – because these voices are the difference that make all the difference.

Live Ops Manager

United Kingdom
Full time

Published on 08/17/2022

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