Membership Account Officer

Role Title: Membership Account Officer
Salary: £28k - £30k per annum, depending upon experience. PIPs pension, bonus scheme, private medical scheme and generous holiday allowance, private healthcare.
Reports to: Chief Commercial Officer
Reportees: None
How to apply: Please email your CV and a covering letter outlining why you are a great fit for this role, to hello@ukie.org.uk by 5pm Monday 24th July

Location: Black Bull Yard, 24-28 Hatton Wall, London, EC1N8JH but we offer a mix of working remotely and in the office. There will be office-based team and member related activities on a regular basis and national and international travel on occasions.

About Ukie
UK Interactive Entertainment (Ukie) is the trade body representing over 600 businesses from the games and interactive entertainment industry in the UK. Our membership includes cutting-edge companies working across the interactive entertainment industry from Sony PlayStation, Electronic Arts and Microsoft to Roll7, Space Ape and Jagex, making and selling games across all platforms and formats. We also have an extensive membership networks of service companies, academic institutions, and charities. Our mission is to make the UK the best place in the world to make, sell and play games and interactive entertainment.

Ukie is an inclusive, small, diverse, not-for-profit company of under 20 people with a commitment to the exciting, creative, innovative sector we represent. An inclusive team attitude is essential. We offer a work culture and environment where entrepreneurialism and teamwork are celebrated. We encourage you to have a look at the Ukie website to see who the team members are and to read our Values and Beliefs. 

The Role
We are recruiting an individual who is passionate about supporting all companies that work in our cutting-edge sector. This is a wonderful opportunity for someone to shape how games and interactive entertainment businesses of all sizes, up and down the UK, can grow and thrive in what is an exciting time for the industry.

The Membership Account Officer is responsible for identifying and recruiting businesses, liaising with them to assess their specific needs, and providing them with access to programmes, contacts, activities, and events that will support their objectives. Additionally, the Membership Account Officer will be responsible for developing new events, products and services that Ukie can offer to its members, and which can be commercialised for non-members.

The Membership Account Officer is also the first port of call for current members, across our membership categories and tiers. The Officer will work with members to develop a deep understanding of their business objectives and will be responsible for ensuring they are maximising the benefits of their Ukie membership. 

Personal qualities we are looking for in all our employees
- Enthusiastic, with an understanding and sensitivity to the wide range of issues facing the games industry.
- A commitment to promoting equality, diversity, inclusion and cultural sensitivity in all our communication work.
- Ability to work under pressure.
- Self-motivated and able to act on own initiative but knowing when to seek advice and/or approval. 
- Diplomatic, friendly, efficient, empathetic and helpful attitude. 
- The ability to work and communicate collaboratively as part of a team.

We are a flexible and inclusive employer. If you are excited by the role, but do not feel you meet 100% of the requirements or qualifications we encourage you to apply anyway explaining why your skills and experience make you an ideal candidate.

Qualities for this role
In addition to the personal qualities above, for this role we are also looking for a creative and strategic thinker with excellent administration and communication skills. The desired candidate will also possess the ability to identify commercial opportunities and be able to deliver projects on time and within a budget.

Qualifications and/or experience desired for this role
This role is Ideal for someone with at least 2 years’ experience in a relevant business role with a demonstrable track record in establishing and building business relationships.

They will need to possess excellent written and analytical skills, be a good listener with outstanding communication skills.

A degree level or higher qualification is preferred but not essential.

What you will gain 
- An opportunity to work with a friendly energetic team on behalf of the UK’s fast growing video games industry.
- A chance to gain hands on experience, assuming real responsibility over your areas of work.
- Support for your training and development to ensure that you continue to develop while working at Ukie.
- A great working environment, which provides access to mental health support, financial advice and regular socialising within the team.
- The chance to travel and attend a range of industry events, both nationally and internationally.
- 20 days holiday plus bank holidays and the annual office closure between Christmas and New Year. Additional days are granted after 2 years’ service.
- Access to the annual bonus scheme and other benefits such as private healthcare.
 

Other information
- Monday to Friday – 9.00am to 5.30pm
- Expectation that some evening and weekend work will be required to attend events as the business requires, without further remuneration.
- Ukie allows remote work, but there is an expectation of regular visits to the office.
- This role profile is not exhaustive; it will be subject to periodic review and may be amended to meet the changing needs of the business. 
- The post holder will be expected to participate in this process and we would aim to reach agreement to the changes.