Senior IT Support Engineer

Sharkmob is looking for a Senior IT Support Engineer to join our IT team. In this role, you’ll work closely with two experienced colleagues to deliver outstanding technical support to our employees. You’ll be a key point of contact for IT issues, combining deep technical knowledge with a genuine passion for helping people. 

Reporting to the IT Manager, you will play a central role in providing high-level IT support across the organisation, combining strong technical expertise with a genuine passion for helping people. You have solid experience supporting Windows environments, exposure to Mac systems, and a proven background working in a modern professional IT support function. 

Responsibilities 

• Provide end-user support and act as the escalation point for our studio in central Malmö. 

• Provide technical mentorship to team members and stakeholders, helping to elevate their capabilities, and serve as a subject matter expert for end-user training initiatives. 

• Deliver in-person deskside support when needed, demonstrating strong interpersonal skills and the ability to work effectively with people at all levels of the organization. 

• Maintain, troubleshoot, and upgrade IT equipment, including networking, AV systems, servers, and build machines. 

• Support a range of applications and systems such as Microsoft 365, VPN, Mobile devices, SVN, and Video Conferencing tools. 

• Work with standard IT support and administration tools including Active Directory, Microsoft 365, antivirus solutions, encryption, SSO, identity management, and MDM tools such as Intune. 

• Monitor and manage the IT ticket queue to ensure service levels and SLAs are consistently achieved. 

• Ensure onboarding and offboarding processes are completed accurately and in a timely manner. 

• Manage IT assets throughout their full lifecycle, from acquisition through to disposal. 

• Gather and translate user needs into practical technical solutions. 

• Create, maintain, and update documentation using Confluence. 

• Champion user-centric innovation by proactively identifying improvements that enhance the overall IT experience. 

Requirements 

• A methodical and structured approach to troubleshooting. 

• Passionate, service-oriented team player with excellent organizational skills. 

• Ability to adapt quickly to changing priorities and make effective decisions with limited information. 

• Strong understanding of Windows operating systems. 

• Good knowledge of Windows Server, administration tools, and core services such as AD, DHCP, DNS, and Microsoft 365. 

• Basic understanding of internal networking concepts (routing, DNS, DHCP, etc.). 

• Solid awareness of IT security principles and best practices. 

Bonus Points 

• Experience with software development tools and environments such as JIRA, Confluence, and Perforce. 

• An interest in computer games and game development. 

Who we are 

Sharkmob was founded in 2017 and is headquartered in Malmö, Sweden. The studio develops AAA-quality games for PC and console, using the Unreal Engine to power its ambitions of taking multiplayer games to new heights. 

We are currently working on Exoborne, a Sharkmob original game created in Malmö. Exoborne is a tactical, open-world extraction shooter set in a United States torn apart by apocalyptic forces of nature. Our first game Bloodhunt - a battle royale set in the Vampire: The Masquerade universe, was released in 2022.  

At Sharkmob, we are committed to building an inclusive team that represents diverse backgrounds, perspectives, and skillsets – because we believe that helps us create great games. We welcome all candidates who are aligned with our core values of shared ownership, creating great games, and, last but not least – having fun! We hope you want to join us on our adventure and become a part of our crew. You can find more great perks of being a crew member. If you want to know more about Sharkmob and our projects, visit our homepage.