(Junior) Live-Service Game Master (multiple vacancies: French and Portugese)

Games Jobs - Community Management - The Netherlands

Job Title (Junior) Live-Service Game Master (multiple vacancies: French and Portugese)
Job Category Customer Service
Job Description To support our growth and nurture our relationship with European players, we are building an European publishing team in Amsterdam. You will join a lean but dedicated team working across multiple communities, platforms and games such as Black Desert, Shadow Arena and upcoming releases such as Crimson Desert, DokeV and Plan 8. 
Pearl Abyss strives to improve the quality of the game development and services to ultimately serve the happiness of our gamers, which matters most to us. As gamers ourselves, we want to build a fun and exciting gaming community all around the world for Black Desert and our upcoming titles. We hope to bring the best MMO experience with the best service quality possible to all of our players. Now with over 40 million registered players for Black Desert on PC, console and mobile platforms worldwide and for our upcoming launches on other game platforms, we’re looking for passionate and vision-driven gamers to help exceed our community’s expectations. 
We’re looking to hire a highly motivated Live-Service Game Master (French and Portugese). The highest priority for this role is to continuously monitor the  game live-service, to collect in-game issues and player feedback, and to engage players by designing and executing in-game GM events. GMs will be actively interacting with the players both in game and in the community, working closely with the community managers. 
As a Live-Service GM at Pearl Abyss, you will: 
  • Monitor and regularly report on the live-service issues and the players 
  • Respond to the live game issues that occur in the game and write up 
appropriate notices when necessary
  • Assist creating weekly/monthly GM events plan and executing them during 
the live-service
  • Work closely with other GMs, Customer Support and Community Managers to 
solicit feedback and suggestions for the game improvement from the 
  • Stay up-to-date on the latest game updates to be able to support the player 
base properly
  • Perform investigation and documentation on the game exploits, bugs and 
other serious technical issues in the game

Review customer support ticket answers and further investigate reported issues and take actions when necessary

What We Are Looking For [Required Qualifications] 

  • Native-level fluency in French or Portugese / Fluent English language skills
  • Minimum 2 years of work experience, or equivalent combination of education and experience; especially in CS, QA, live-ops community management, or related field
  • Extensive knowledge and gameplay experience of MMORPG games, Prior experience/interactions with the gaming communities
  • Technical knowledge of online game live service
  • Strong customer service ethic and great inter-personal communication skills
  • Creativity, curiosity, and a willingness to learn and grow
  • Professional and mature demeanour along with strong time-management and 
organisation skills for coordinating multiple initiatives and priorities
  • In future International travel may be required for this position
  • Avid Black Desert Online player
  • Avid gamer in general 

    What we need: 

    1.  Cover Letter: Please include what games you are currently playing and what types of games/genre you enjoy 

    2. Resume:  
Please send via email to recruit-eu@pearlabyss.com 
Salary Negotiable
Location Amsterdam area, The Netherlands
Job Category Community Management
Date posted 10/12/2020
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Recruiter This job is advertised on behalf of Pearl Abyss Corp. using their internal reference .
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