Community Manager

Games Jobs - Community Management - UK & Europe

Job Title Community Manager
Job Category Community Management
Job Description As a vital member of the Marketing team, the Community Manager will join a dynamic and fast-paced environment and will define and deliver strategies that drive the growth, engagement and positive sentiment of BANDAI NAMCO’s passionate mobile game communities. 

Responsibilities
  • Develop and execute the player community strategy for current and upcoming titles.
  • Proactively seek dialogue with our players, inform, listen, prepare the community’s feedback and deliver input to the game and marketing creative key stakeholders.
  • Take responsibility for communication via all community-channels (boards, Social Media, blogs) and keep players up to date.
  • Run the in-game and web forums, establishing an efficient and scalable strategy for moderation to ensure our communities are friendly and collaborative.
  • Be the bond between the game team and players and work closely with key stakeholders to help develop new game features that are designed around the community’s preferences and play-patterns.
  • Own the strategic communications and delivery of (live) production initiatives to drive community engagement (live-streaming, events, contests, surveys, etc).
  • Own regular reporting of the impact of key releases and other initiatives on community sentiment.
  • Support player research initiatives providing insights from within the game communities.
  • Define a strategy for scaling community management to accommodate our growing product slate.

 Requirements
  • Several years of experience in Community Management, VIP Management or Customer Service within the mobile games space
  • Educated to degree level or equivalent, preferably in Communications, Media or Marketing
  • A diplomatic and professional approach, able to gather and share information in an energetic and inclusive manner, while dealing effectively with challenging situations
  • Excellent written and verbal communications skills
  • Strong problem solving and organization skills
  • A knowledge of our competitor’s community initiatives and the desire and capability to take Bandai Namco Mobile to the next level
  • Advanced knowledge of Social Media platforms and tools, as well as good skills in creating social media content
  • An understanding of statistics and key KPI measurements relevant for community management and social media
  • General knowledge of Japanese animes and BANDAI NAMCO IPs would be appreciated
Salary
Location Barcelona, UK & Europe
Job Category Community Management
Date posted 09/06/2020
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